Análise da usabilidade conforme as recomendações da norma ISO 9241 - Um estudo de caso

Usability analysis according to the standard of recommendations ISO 9241 - A case study

Silva, Giorgio Gilwan da; Freire, Robson; Gonçalves, Marília Matos; Sauthier, Guilherme

Artigo Completo:

This study investigates Trello’s application interface usability, together with users, in accordance with ISO 9241, part 10. Quantitative, exploratory and descriptive research were used and the sample itself consisted of 6 design professionals. The questionnaire was formulated aiming towards finding the application’s strengths and weaknesses, according to the principles: Suitability to the task; Self-description; Controllability; Accordance with the Users Expectations; Error Tolerance; Support to Individualization and Learning Suitability. The evaluation of the application usability obtained a high degree of use satisfaction for achieving effectiveness, for the system’s resources efficiency and for the user satisfaction in finding easy ways to use every tool the system offers.

This study investigates Trello’s application interface usability, together with users, in accordance with ISO 9241, part 10. Quantitative, exploratory and descriptive research were used and the sample itself consisted of 6 design professionals. The questionnaire was formulated aiming towards finding the application’s strengths and weaknesses, according to the principles: Suitability to the task; Self-description; Controllability; Accordance with the Users Expectations; Error Tolerance; Support to Individualization and Learning Suitability. The evaluation of the application usability obtained a high degree of use satisfaction for achieving effectiveness, for the system’s resources efficiency and for the user satisfaction in finding easy ways to use every tool the system offers.

Palavras-chave:

DOI: 10.5151/despro-sigradi2015-60366

Referências bibliográficas

• [1] ABNT - ASSOCIAÇÃO BRASILEIRA DE NORMAS TÉCNICAS. NBR 9241-11 (2002) Requisitos ergonômicos para trabalho de escritório com computadores: parte 11 - orientação sobre usabilidade. Rio de Janeiro: ABNT.
• [2] GOGGIN, Gerard. (2013). Cell Phone Culture. Mobile technology in everyday lifeNew York, Routdlege.
• [3] ISO 9241, Parte 11 (2011). Orientações sobre Usabilidade. Associação Brasileira de Normas Técnicas. ABNT.
• [4] LEE, V.; SCHINEIDER, H. & SCHELL, R. (2005). Aplicações móveis: arquitetura, projeto e desenvolvimento. São Paulo: Pearso.
• [5] NORMAN, D. A. (2002). The Design of Everyday Things. Basic Books.
• [6] PREECE, J; ROGERS, Y; SHARP, H. (2008). Design de Interação: Além da interação homem computador. Porto Alegre: Bookman.
• [7] SOUZA, C.S. de; et al. (1999). Projeto de interfaces de usuário: perspectivas cognitiva e semiótica. In: XIX Congresso da Sociedade Brasileira de Computação, 1999, Rio de Janeiro. Anais... Rio de Janeiro.
• [8] The Web and Mobile Devices: http://www.w3.org/Mobileacesso em 10 de fevereiro de 2015. Portio Research (2013)– Mobile Applications Futures 2013-2017 http://www.portioresearch.com/en/major-reports/currentportfolio/mobile-applications-futures-2013-2017.aspx. Acesso em 20 de Março de 2015.

Como citar:

Silva, Giorgio Gilwan da; Freire, Robson; Gonçalves, Marília Matos; Sauthier, Guilherme; "Análise da usabilidade conforme as recomendações da norma ISO 9241 - Um estudo de caso", p-256-261. In: . São Paulo: Blucher, 2015.
ISSN 23186968, DOI 10.5151/despro-sigradi2015-60366