Outubro 2023 vol. 11 num. 4 - 15th International Conference of the European Academy of Design

Position paper - Open Access.

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Augmented Intelligence in Service Design: Developing an AI-Powered Assistant for Enhanced Efficiency and Big Data Utilisation

Augmented Intelligence in Service Design: Developing an AI-Powered Assistant for Enhanced Efficiency and Big Data Utilisation

Bahrami, Nasser ;

Position paper:

As emerging technologies continue to shape our world, service designers must navigate the complexities and debates that arise by revising their methods and embracing a mindset of lifelong learning. This article proposes a practical roadmap for developing an AI-powered assistant that can help service designers create more customised solutions, minimise uncertainty, and view data as a catalyst for creativity rather than an obstacle. Augmented intelligence fosters human-machine collaboration and yields positive outcomes that are not achievable independently. However, it is crucial to be prepared before undergoing a paradigm shift.

Position paper:

As emerging technologies continue to shape our world, service designers must navigate the complexities and debates that arise by revising their methods and embracing a mindset of lifelong learning. This article proposes a practical roadmap for developing an AI-powered assistant that can help service designers create more customised solutions, minimise uncertainty, and view data as a catalyst for creativity rather than an obstacle. Augmented intelligence fosters human-machine collaboration and yields positive outcomes that are not achievable independently. However, it is crucial to be prepared before undergoing a paradigm shift.

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Palavras-chave: Service Design, Mapping, Big Data, AI Assistant, Augmented Intelligence,

Palavras-chave: Service Design, Mapping, Big Data, AI Assistant, Augmented Intelligence,

DOI: 10.5151/ead2023-1BIL-03Posit-06Bahrami

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Como citar:

Bahrami, Nasser; "Augmented Intelligence in Service Design: Developing an AI-Powered Assistant for Enhanced Efficiency and Big Data Utilisation", p. 222-238 . In: 15th International Conference of the European Academy of Design. São Paulo: Blucher, 2023.
ISSN 2318-6968, DOI 10.5151/ead2023-1BIL-03Posit-06Bahrami

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