Avaliação da Usabilidade de um Sistema de Gestão Hospitalar através da ferramenta System Usability Scale (SUS): Um Estudo com Pacientes e Médicos

Evaluation of the Usability of a Hospital Management System using the System Usability Scale (SUS) tool: A Study with Patients and Physicians

Vicente, Emanuel P.; da Silva, Wilamis K.N.; Alexandre, Gustavo H.S.; G. Neto, Geraldo T.

Artigo:

Este estudo apresenta uma avaliação quantitativa da usabilidade do sistema de gestão hospitalar SANDRA 2.0 utilizando a ferramenta System Usability Scale (SUS). Participaram da pesquisa 560 usuários, incluindo 539 pacientes e 21 médicos. Questionários SUS foram aplicados imediatamente após interações reais com dois módulos principais do sistema: agendamento de consultas (pacientes) e prontuário eletrônico (médicos). Os resultados indicam alta usabilidade geral, com médias de pontuação SUS de 75,1 para pacientes e 77,1 para médicos. O estudo reforça a aplicabilidade do SUS em ambientes hospitalares e contribui para a melhoria contínua dos sistemas de saúde com base em evidências empíricas.

This study presents a quantitative usability evaluation of the hospital management system SANDRA 2.0 using the System Usability Scale (SUS). A total of 560 users participated, including 539 patients and 21 physicians. SUS questionnaires were administered immediately after real interactions with two key modules of the system: appointment scheduling (patients) and the electronic health record (physicians). Results indicate overall high usability, with mean SUS scores of 75.1 for patients and 77.1 for physicians. The study reinforces the applicability of SUS in hospital settings and contributes to the continuous improvement of healthcare systems based on empirical evidence.

Palavras-chave: usabilidade em saúde; sistemas de informação hospitalar; escala de usabilidade do sistema (SUS); experiência do usuário; design centrado no usuário healthcare usability; hospital information systems; system usability scale (SUS); user experience; user-centered design

DOI: 10.5151/ergodesign2025-0065

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Como citar:

Vicente, Emanuel P.; da Silva, Wilamis K.N.; Alexandre, Gustavo H.S.; G. Neto, Geraldo T.; "Avaliação da Usabilidade de um Sistema de Gestão Hospitalar através da ferramenta System Usability Scale (SUS): Um Estudo com Pacientes e Médicos", p-873-886. In: Anais do 20º ERGODESIGN & USIHC - 2025. São Paulo: Blucher, 2026.
ISSN 23186968, DOI 10.5151/ergodesign2025-0065