Dezembro 2022 vol. 10 num. 5 - 14º Congresso Brasileiro de Pesquisa e Desenvolvimento em Design

Artigo - Open Access.

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Design de serviços de saúde: potencial para a geração de inovações

Health services design: potential for generating innovations

KÖNIG, Emanuele ; BOHN, Patrícia Raquel ; TONETTO, Leandro Miletto ; LIBÂNIO, Cláudia de Souza ;

Artigo:

Diante das complexidades observadas nos sistemas de saúde, o design de serviço é apontado como uma vertente do design que, por meio da criação de novos serviços ou do aperfeiçoamento dos já existentes, gera inovações e soluções para o campo de análise. Diante disso, o objetivo principal deste estudo foi, por meio de uma revisão sistemática da literatura especializada, explorar potencialidades do design de serviço na geração de inovações em saúde. Foram selecionados 13 artigos para análise, que propuseram serviços novos e reformulação de serviços existentes, considerando necessidades gerais e específicas dos serviços, bem como dos usuários. A maioria das pesquisas concentrou a inovação na proposição de visões diferentes das exercidas comumente nos serviços, com a ampliação do envolvimento dos usuários. A experiência do usuário, importante eixo do design de serviço, foi percebida como uma temática inspiracional nos estudos, por não ter sido explorada em profundidade.

Artigo:

Given the complexities observed in health systems, service design is seen as a design aspect that, through the creation of new services or the improvement of existing ones, generates innovations and solutions for the field of analysis. Therefore, the main objective of this study was, through a systematic review of the specialized literature, to explore the potential of service design in the generation of health innovations. Thirteen articles were selected for analysis, which proposed new services and reformulation of existing services, considering general and specific service needs, as well as users’ needs. Most research has focused innovation on proposing different views from those commonly exercised in services, with the expansion of user involvement. User experience, an important axis of service design, was perceived as an inspirational theme in the studies, as it was not explored in depth.

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Palavras-chave: Design de serviço; Serviços de saúde; Inovação.,

Palavras-chave: Service design; Health services; Innovation.,

DOI: 10.5151/ped2022-9371630

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Como citar:

KÖNIG, Emanuele; BOHN, Patrícia Raquel; TONETTO, Leandro Miletto; LIBÂNIO, Cláudia de Souza; "Design de serviços de saúde: potencial para a geração de inovações", p. 7904-7922 . In: Anais do 14º Congresso Brasileiro de Pesquisa e Desenvolvimento em Design. São Paulo: Blucher, 2022.
ISSN 2318-6968, DOI 10.5151/ped2022-9371630

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