@article{BORGES20144,
    title="Design de Serviço no Setor Hoteleiro: Experiência do Colaborador em um Resort",
    journal="Blucher Design Proceedings",
    volume="6",
    number="1",
    pages="2101 - 2112",
    year="2019",
    note="",
    issn="23186968",
    doi="http://dx.doi.org/10.5151/ped2018-3.3_ACO_25",
    url="www.proceedings.blucher.com.br/article-details/design-de-servio-no-setor-hoteleiro-experincia-do-colaborador-em-um-resort-30077",
    author="Barbara BORGES", "Guilherme HOBI", "Paula USSYK",
    keywords="",
}