@article{RicardodeOliveiraSilvaa20144,
    title="SOCIAL MEDIA FOR COMPETITIVE AND QUALITY GROWTH: ACONTENT ANALYSIS OF SOCIAL MEDIA TO SUPPORT PRODUCTSOR SERVICES CONTINUOUS IMPROVEMENTS.",
    journal="Blucher Engineering Proceedings",
    volume="7",
    number="2",
    pages="445 - 453",
    year="2020",
    note="",
    issn="23577592",
    doi="http://dx.doi.org/10.5151/siintec2020-SOCIALMEDIA",
    url="www.proceedings.blucher.com.br/article-details/social-media-for-competitive-and-quality-growth-a-content-analysis-of-social-media-to-support-products-or-services-continuous-improvements-35643",
    author="Francisco Uchoa Passosa Ricardo de Oliveira Silvaa",
    keywords="",
}