@article{Silva20144,
    title="Pesquisa qualitativa e quantitativa sobre o design de chatbots no mercado brasileiro",
    journal="Blucher Design Proceedings",
    volume="11",
    number="3",
    pages="1193 - 1205",
    year="2023",
    note="",
    issn="23186968",
    doi="http://dx.doi.org/10.5151/ergodesign2023-77",
    url="www.proceedings.blucher.com.br/article-details/pesquisa-qualitativa-e-quantitativa-sobre-o-design-de-chatbots-no-mercado-brasileiro-38676",
    author="Beatriz Caetano da Silva", "Lisandra Andrade Dias",
    keywords="None",
}