@article{Cipolla20144,
    title="SERVICE DESIGN AND FAVELAS IN RIO DE JANEIRO",
    journal="Blucher Design Proceedings",
    volume="1",
    number="4",
    pages="2767 - 2778",
    year="2014",
    note="",
    issn="23186968",
    doi="http://dx.doi.org/10.5151/designpro-ped-00403",
    url="www.proceedings.blucher.com.br/article-details/service-design-and-favelas-in-rio-de-janeiro-12864",
    author="Carla Cipolla", "Maíra Prestes Joly", "Fernanda Benevides Zanela",
    keywords="",
}