Francisco Uchoa Passosa Ricardo de Oliveira Silvaa,
SOCIAL MEDIA FOR COMPETITIVE AND QUALITY GROWTH: ACONTENT ANALYSIS OF SOCIAL MEDIA TO SUPPORT PRODUCTSOR SERVICES CONTINUOUS IMPROVEMENTS.,
Blucher Engineering Proceedings,
Volume 7,
2020,
Pages 445-453,
ISSN 23577592,
http://dx.doi.org/10.5151/siintec2020-SOCIALMEDIA
(www.proceedings.blucher.com.br/article-details/social-media-for-competitive-and-quality-growth-a-content-analysis-of-social-media-to-support-products-or-services-continuous-improvements-35643)
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