Wilson Silva Prata, Personas e/versus/ou Jobs-to-be-done: o que podemos aprender com Janus Bifronte, Blucher Design Proceedings, Volume 14, 2026, Pages 256-264, ISSN 23186968, http://dx.doi.org/10.5151/ergodesign2025-0020 (www.proceedings.blucher.com.br/article-details/personas-eversusou-jobs-to-be-done-o-que-podemos-aprender-com-janus-bifronte) Palavras-chave:: personas; jobs-to-be-done; Janus Bifronte;