Fernando Secomandi,
DESIGN E AS INTERFACES DE SERVIÇO,
Blucher Design Proceedings,
Volume 1,
2014,
Pages 2803-2814,
ISSN 23186968,
http://dx.doi.org/10.5151/designpro-ped-01063
(www.proceedings.blucher.com.br/article-details/design-e-as-interfaces-de-servio-12867)
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