Aline Bertolini de Lauro, Eliete Ourives, Luiz Fernando Gonçalves de Figueiredo, Felipe Ourives de Figueiredo, The improvement of the communication between public institutions and society by the implementation of a mascot, Blucher Design Proceedings, Volume 1, 2014, Pages 729-742, ISSN 23186968, http://dx.doi.org/10.5151/designpro-CIDI-70 (www.proceedings.blucher.com.br/article-details/the-improvement-of-the-communication-between-public-institutions-and-society-by-the-implementation-of-a-mascot-8733) Palavras-chave:: ;