Blucher Design Proceedings

Fevereiro 2026, vol.14, num.2 - 20º ERGODESIGN & USIHC 2025
Artigo - Open Access Idioma principal | Segundo principal

Desenvolvendo sistemas de agentes conversacionais: Conceitos, Capacidades e Considerações

Desenvolvendo sistemas de agentes conversacionais: Conceitos, Capacidades e Considerações

Candello, Heloisa; Brachman, Michelle; Silveira, Amanda da

Artigo:

Embora agentes de inteligência artificial e sistemas autônomos sejam objeto de pesquisa há décadas, o surgimento da IA generativa e de arquiteturas inovadoras viabilizou uma nova geração de sistemas agentivos. Frameworks recentes estão simplificando o desenvolvimento de sistemas nos quais agentes baseados em IA generativa executam tarefas complexas e ambíguas com mínima intervenção humana. Com a crescente facilidade de construção e implantação desses sistemas, torna-se essencial compreender suas capacidades, benefícios, riscos e implicações de design. Este tutorial apresenta os principais conceitos e diretrizes para o desenvolvimento de sistemas agentivos, com foco especial em aplicações conversacionais. Além de abordar os fundamentos dos sistemas agentes modernos, exploramos como essas novas abordagens se conectam ao conhecimento consolidado sobre o design de interfaces conversacionais.

Embora agentes de inteligência artificial e sistemas autônomos sejam objeto de pesquisa há décadas, o surgimento da IA generativa e de arquiteturas inovadoras viabilizou uma nova geração de sistemas agentivos. Frameworks recentes estão simplificando o desenvolvimento de sistemas nos quais agentes baseados em IA generativa executam tarefas complexas e ambíguas com mínima intervenção humana. Com a crescente facilidade de construção e implantação desses sistemas, torna-se essencial compreender suas capacidades, benefícios, riscos e implicações de design. Este tutorial apresenta os principais conceitos e diretrizes para o desenvolvimento de sistemas agentivos, com foco especial em aplicações conversacionais. Além de abordar os fundamentos dos sistemas agentes modernos, exploramos como essas novas abordagens se conectam ao conhecimento consolidado sobre o design de interfaces conversacionais.

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Palavras-chave: design agentes; sistemas conversacionais design agentes; sistemas conversacionais

DOI: 10.5151/ergodesign2025-0105

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Como citar:

Candello, Heloisa; Brachman, Michelle; Silveira, Amanda da; "Desenvolvendo sistemas de agentes conversacionais: Conceitos, Capacidades e Considerações", p-1332-1336. In: Anais do 20º ERGODESIGN & USIHC - 2025. São Paulo: Blucher, 2026.
ISSN 23186968, DOI 10.5151/ergodesign2025-0105

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