Dezembro 2022 vol. 10 num. 5 - 14º Congresso Brasileiro de Pesquisa e Desenvolvimento em Design

Artigo - Open Access.

Idioma principal | Segundo idioma

Potencialidades do design na geração de melhores experiências do usuário na saúde: uma revisão da literatura

Design potential to generating better user experiences in healthcare: a literature review

BOHN, Patricia Raquel ; KÖNIG, Emanuele ; LIBÂNIO, Cláudia de Souza ;

Artigo:

Proporcionar melhores experiências em saúde é um desafio complexo, exigindo uma visão holística ao contemplar os diferentes aspectos do usuário, sistema e contexto. A abordagem do design baseado em experiência (EBD) captura, entende, melhora e mede a experiência do usuário na jornada, visando estabelecer sistemas de saúde eficientes e agradáveis. Assim, o objetivo deste estudo visa averiguar potencialidades do design na geração de melhores experiências do usuário na saúde, por meio da revisão sistemática da literatura, realizada em cinco bases de dados, entre 2016 e 2021. Os 22 estudos selecionados apresentam predominância de inovações incrementais oportunizadas pelo design para melhorar a acessibilidade e usabilidade dos sistemas de saúde, a partir dos aspectos cognitivos e sensoriais do usuário. O envolvimento do usuário nas diferentes fases projetuais também é observado, mas de forma tímida. Observam-se oportunidades ainda inexploradas relacionadas a aplicação do design na geração de melhores experiências ao usuário na saúde.

Artigo:

Providing better healthcare experiences is a complex challenge, requiring a holistic view when contemplating different aspects of the user, system, and context. The experience-based design (EBD) approach captures, understands, improves, and measures the user's experience on the journey, aiming to establish efficient and enjoyable healthcare systems. In this sense, the objective of this study is to investigate the potential of design in generating better user experiences in health through a literature review. The 22 selected studies show a predominance of incremental innovations provided by design to improve the accessibility and usability of health systems based on the user's cognitive and sensory aspects. User involvement in the different design phases is also observed but in a timid way. There are still unexplored opportunities related to the application of design in the generation of better user experiences in health.

Download (PDF)

Palavras-chave: Design Baseado em Experiência. Inovação na Saúde. Experiência do Usuário.,

Palavras-chave: Experience-based Design. Innovation in Health. User Experience.,

DOI: 10.5151/ped2022-5691338

Referências bibliográficas
  • [1] ARKSEY, H.; O'MALLEY, L. Estudos de escopo: rumo a um marco metodológico. International Journal of Social Research Methodology, v. 8, n. 1, p. 19–32, 2005. Disponível em: doi:10.1080/1364557032000119616. Acesso em: 14 mar. 2022.
  • [2] BRAITHWAITE, Jeffrey et al. Complexity Science in Healthcare: aspirations, approaches, applications and accomplishments. Sydney: National Library Of Australia, 2017.
  • [3] BATE, P.; ROBERT, G. Experience‐based design: from redesigning the system around the patient to co‐designing services with the patient. Quality & Safety of Health Care, v. 15, n. 5, p. 307–310, 2006. 
  • [4] BATE P, ROBERT G. Bringing user experience to health care improvement: the concepts, methods and practices of experience-based design. Oxford: Radcliffe Publishing, 2007.
  • [5] BELL, Nick. Early-Stage Innovation Centered on Making for Youth Mental Health: a design-led approach. She Ji: The Journal of Design, Economics, and Innovation, London, v. 4, n. 1, p. 31-46, 2018. Disponível em: . Acesso em: 24 jul. 2021.
  • [6] BHATTACHARYA, Suman. et al. Digital Telehealthcare Services: exploring future designs for innovative and sustainable service business models. Ais Electronic Library (Aisel), Oxford, v. 35, p. 1-27, abr. 2017.
  • [7] BHATTACHARYA, Suman; WAINWRIGHT, David; WHALLEY, Jason. Internet of Things (IoT) enabled assistive care services: designing for value and trust. Procedia Computer Science, Newcastle Upon Tyne, v. 113, p. 659-664, 201 Disponível em: . Acesso em: 24 jul. 2021.
  • [8] BROWN, T. Change by Design – How Design Thinking Transforms Organizations and Inspires Innovation. HarperCollins Publishers, 1ed, 2009.
  • [9] CARAYON, P, WOOLDRIDGE, AR. Improving Patient Safety in the Patient Journey: Contributions from Human Factors Engineering. In: SMITH, Alice E. Women in Industrial and Systems Engineering: key advances and perspectives on emerging topics. Cham: Springer, 2020. pp 275-293.
  • [10] CARR, V.; SANGIORGI, D.; BUSCHER, M.; JUNGINGER, S.; COOPER, R. Integrating evidence-based design and experience-based approaches. Healthacare Service Design Heard Journal, v. 4, n. 4, p. 12-33, 2011. 
  • [11] CHAIYACHAT, Krisda et al. Using design and innovation principles to reduce avoidable emergency department visits among employees of a large academic medical center. Healthcare, [S.l.] v. 9, n. 1, March 2021, 100514. Disponível em: Acesso em: 24 jul. 2021.
  • [12] CLARKSON, John et al. A systems approach to healthcare: from thinking to practice. Future Healthcare Journal, [S.l.], v. 5, n. 3, p. 151-155, out. 2018. Disponível em: http://dx.doi.org/10.7861/futurehosp.5-3-151. Acesso em: 05 abr. 2022.
  • [13] D’OLIVO, Patrizia et al. Reconfiguring a New Normal: a socio-ecological perspective for design innovation in sensitive settings. She Ji: The Journal of Design, Economics, and Innovation, Netherlands, v. 4, n. 4, p. 392-406, 2018. Disponível em: . Acesso em: 24 jul. 2021.
  • [14] DAMACENO, MJCF, CHIRELLI, MQ. Implementação da Saúde do Idoso na Estratégia Saúde da Família: visão dos profissionais e gestores. Ciência & Saúde Coletiva, v. 24, n.5, p. 1637-1646, 2019.
  • [15] FOSTER, Claire et al. Improving the lives of people living with and beyond cancer: generating the evidence needed to inform policy and practice. Journal Of Cancer Policy, [S.l.], v. 15, p. 92-95, maio 2018. Disponível em: . Acesso em: 24 jul. 2021.
  • [16] FREIRE, K. Reflexões sobre o conceito de design de experiências. Strategic Design Research Journal, v. 2, n. 1, p. 37-44, 2009.
  • [17] GADELHA, Carlos et al. O Complexo Econômico-Industrial da Saúde no Brasil: dinâmica de inovação e implicações para o Sistema Nacional de Inovação em saúde. Revista Brasileira de Inovação. São Paulo, v. 12, n. 2, p. 251-282, julho/dezembro 2013. Disponível em: . Acesso em: 12 out. 2021.
  • [18] GARIBALDI, Brian et al. A novel personal protective equipment coverall was rated higher than standard Ebola virus personal protective equipment in terms of comfort, mobility and perception of safety when tested by health care workers in Liberia and in a United States biocontainment unit. American Journal of Infection Control. [S.l.], v. 47, p. 298-304, oct 20 Disponível em: . Acesso em: 24 jul. 2021.
  • [19] GARLAND, Elizabeth et al. Active design in affordable housing: A public health nudge. Preventive Medicine Reports. [S.l.], v. 10, p. 9-14, January 2018. Disponível em: . Acesso em: 24 jul. 2021.
  • [20] GREENHALGH, T, PAPOUTSI, C. Studying complexity in health services research: desperately seeking an overdue paradigm shift. BMC Medicine, v. 16,n. 1, pp 1-6, 2018.
  • [21] HASSENZAHL, M.; TRACTINSKY, N. User experience: a research agenda. Behaviour & Information Technology, v. 25, n. 2, p. 91-97, 2006. 
  • [22] JAATUN, Ellen A. A.; JAATUN, Martin Gilje. Advanced Healthcare Services Enabled by a Computerized Pain Body Map. Procedia Computer Science, Trondheim, v. 98, p. 251-258, 2016. Disponível em: . Acesso em: 24 jul. 2021.
  • [23] JEFFERIES, Josephine; BISHOP, Simon; HIBBERT, Sally. Customer boundary work to navigate institutional arrangements around service interactions: Exploring the case of telehealth. Journal of Business Reseaech. [S.l.], v. 105, p. 420-433, April 2019. Disponível em: . Acesso em: 24 jul. 2021.
  • [24] KAKEMAM, E et al. Leadership and Management Competencies for Hospital Managers: a systematic review and best-fit framework synthesis. Journal Of Healthcare Leadership, 12, p. 59-68, 2020.
  • [25] KALIMULLAH, Khan; SUSHMITHA, Donthula. Influence of Design Elements in Mobile Applications on User Experience of Elderly People. Procedia Computer Science, Karlskrona, v. 113, p. 352-359, 2017. Disponível em: . Acesso em: 24 jul. 2021
  • [26] KITCHENHAM, B. Guidelines for performing systematic literature reviews in software engineering (version 2.3). Durham: Keele University and University of Durham, 2007. EBSE Technical Report EBSE-2007-01.
  • [27] LIN, Mike C. et al. Service design and change of systems: human-centered approaches to implementing and spreading service design. International Journal Of Design, [S.l.], v. 5, n. 2, p. 73-86, ago. 2011.
  • [28] NIELSEN, Jakob; NORMAN, Don. The Definition of User Experience. 1998. Disponível em:. Acesso em: 14 mar. 2015.
  • [29] NIEZEN, Gerrit; ESLAMBOLCHILAR, Parisa; THIMBLEBY, Harold. Open-source hardware for medical devices. BMJ Innov. Swansea, v. 2, p. 78–83, 2016. Disponível em: http:// doi:10.1136/bmjinnov-2015-000080 >. Acesso em: 13 ago. 2021.
  • [30] PETZ, Phillip; EIBENSTEINER, Florian; LANGER, Josef. Sensor Shirt as Universal Platform for Real-Time Monitoring of Posture and Movements for Occupational Health and Ergonomics. Procedia Computer Science v.180, p. 200–207. 2021. Disponível em: . Acesso em: 24 jul. 2021.
  • [31] PROENÇA, Joaquín; JIMÉNEZ-SÁEZ, Fernando. Design of Services for the Incremental Innovation Management in SMEs. Revista Universidad & Empresa, v. 22, p. 1-20, julio-deciembre de 2020. Disponível em: https://doi.org/10.12804/revistas.urosario.edu.co/empresa/a.7480. Acesso em: 24 jul. 2021.
  • [32] RISSO, Nicolas A. et al. A cloud-based mobile system to improve respiratory therapy services at home. Journal Of Biomedical Informatics, Santiago, v. 63, p. 45-53, out. 2016. Disponível em: . Acesso em: 24 jul. 2021.
  • [33] ROBERTS, Jess P. et al. A design thinking framework for healthcare management and innovation. Healthcare, [S.l.], v. 4, n. 1, p. 11-14, mar. 2016. Disponível em: . Acesso em: 24 jul. 2021.
  • [34] ROY, Abhimanyu; ZALZALA, Ali M.S.; KUMAR, Alok. Disruption of Things: a model to facilitate adoption of iot-based innovations by the urban poor. Procedia Engineering, [S.l.], v. 159, p. 199-209, 2016. Elsevier BV. Disponível em: . Acesso em: 24 jul. 2021.
  • [35] ROTO, V. User experience from product creation perspective. In: BCS HCI GROUP CONFERENCE, 21.; 3-7 Sept. 2007, Lancaster, UK. Proceedings […]. Lancaster, UK: British Computer Society, 2007. Disponível em: . Acesso em: 16 set. 2021.
  • [36] SALLATI, Carolina; SCHÜTZER, Klaus. Development of smart products for elders within the Industry 4.0 context: a conceptual framework. Procedia Cirp, [S.l.], v. 100, p. 810-815, 2021. Disponível em: . Acesso em: 24 jul. 2021
  • [37] SANDHOLDT, Catharina Thiel et al. Towards Inclusive Healthcare Delivery: potentials and challenges of human-centred design in health innovation processes to increase healthy aging. International Journal Of Environmental Research And Public Health, [S.l.], v. 17, n. 12, p. 4551, 24 jun. 2020. Disponível em: . Acesso em: 24 jul. 2021.
  • [38] SANZ-GUINEA, Aitor et al. Efficiency of “Prescribe Vida Saludable”, a health promotion innovation. Pilot phase. Gac Sanit, v. 31, n. 5, p. 404-409, set-oct 2017. Disponível em: < https://doi.org/10.1016/j.gaceta.2016.11.010>. Acesso em: 24 jul. 2021.
  • [39] SIMON, Herbert. The sciences of artificial. London: The MIT Press, 1996.
  • [40] SRIVARATHAN, Abirami; JENSEN, Andrea Nedergaard; KRISTIANSEN, Kristiansen. Community-based interventions to enhance healthy aging in disadvantaged areas: perceptions of older adults and health care professionals. Bmc Health Services Research, Copenhagen, v. 19, n. 1, p. 1-9, 5 jan. 2019. Disponível em: . Acesso em: 24 jul. 2021.
  • [41] TREBBLE, T.M. et al.. Process mapping the patient journey: an introduction. British Medical Journal, n. 341, 2010. Disponível em: http://https://doi.org/10.1136/bmj.c4078. Acesso em: 24 fev. 2022.
  • [42] TSEKLEVES, Emmanuel. Designing for Health. In: TSEKLEVES, Emmanuel; COOPER, Rachel. Design for Health. New York: Routledge, 2017. p. 33.
  • [43] VAN DER WESTHUIZEN, Donné et al. Engaging Communities on Health Innovation: Experiences in Implementing Design Thinking. International Quarterly of Community Health Education. South Africa, v. 41, n. 1, p. 101-114, 2020. Disponível em: . Acesso em: 24 jul. 2021.
  • [44] VINK, J et al. Changing the rules of the game in healthcare through service design. In: Pfannstiel M., Rasche C. (Orgs). Service Design and Service Thinking in Healthcare and Hospital Management, p. 19-37. Springer, Cham, 2019.
  • [45] WORLD HEALTH ORGANIZATION. Constitution. World Health Organization. 1948. Disponível em: https://apps.who.int/gb/bd/PDF/bd48/basic-documents-48th-edition-en.pdf. Acesso em: 24 jul. 2021.
  • [46] WORLD HEALTH ORGANIZATION. The world health report 2000: health systems, improving performance. Geneve: WHO, 2000. 
  • [47] ZITKUS, E., LANGDON, P.; CLARKSON, P. J. Gradually including potential users: A tool to counter design exclusions. Applied Ergonomics, v. 66, p. 105-120, 2018.
  • [48] ZITKUS, E, LIBÂNIO, C. User experience of Brazilian public healthcare system: a case study on the accessibility of the information provided. The Design Journal, v. 22. n. 1, p. 707-721, 2019.
Como citar:

BOHN, Patricia Raquel; KÖNIG, Emanuele; LIBÂNIO, Cláudia de Souza; "Potencialidades do design na geração de melhores experiências do usuário na saúde: uma revisão da literatura", p. 8236-8254 . In: Anais do 14º Congresso Brasileiro de Pesquisa e Desenvolvimento em Design. São Paulo: Blucher, 2022.
ISSN 2318-6968, DOI 10.5151/ped2022-5691338

últimos 30 dias | último ano | desde a publicação


downloads


visualizações


indexações